2nd Level Support Outsourcing<\/h1>\n<\/div>The 2nd level support takes over and processes tickets that cannot be solved within the 1st level support<\/a>. At CosH, 2nd level support consists of specialists with advanced knowhow in IT processes as well as IT technology. Among them especially in the areas:<\/span><\/p>\n<\/div>- <\/i><\/span>\n
Network knowhow<\/strong>
Quality of service
Spanning tree
Network architecture<\/p>\n<\/div><\/li>- <\/i><\/span>VPN<\/div><\/li>
- <\/i><\/span>\n
Server knowhow<\/strong>
Active Directory
Web server
DNS<\/p>\n<\/div><\/li>- <\/i><\/span>Authentication Management<\/div><\/li><\/ul><\/div><\/div>
- <\/i><\/span>Citrix<\/div><\/li>
- <\/i><\/span>Voiceover IP environments and related contexts<\/div><\/li>
- <\/i><\/span>Software packaging<\/div><\/li>
- <\/i><\/span>\n
Software distribution<\/p>\n<\/div><\/li>
- <\/i><\/span>Deployment (technical provision of work devices)<\/div><\/li>
- <\/i><\/span>Cloud applications<\/div><\/li><\/ul><\/div><\/div><\/div>Arrange consultation appointment online<\/span><\/a><\/div><\/div><\/div>
![](\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272000%27%20height%3D%27684%27%20viewBox%3D%270%200%202000%20684%27%3E%3Crect%20width%3D%272000%27%20height%3D%27684%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\")
<\/div><\/div><\/div><\/div>2nd Level Support Outsourcing<\/h1>\n<\/div>The 2nd level support takes over and processes tickets that cannot be solved within the 1st level support.<\/a> At CosH, 2nd level support consists of of specialists with advanced knowhow in IT processes as well as IT technology. Among them especially in the areas:<\/span><\/p>\n<\/div>- <\/i><\/span>\n
Network knowhow<\/strong>
Quality of service
Spanning tree
Network architecture<\/p>\n<\/div><\/li>- <\/i><\/span>VPN<\/div><\/li>
- <\/i><\/span>\n
Server knowhow<\/strong>
Active Directory
Web server
DNS<\/p>\n<\/div><\/li>- <\/i><\/span>Authentication Management<\/div><\/li><\/ul><\/div><\/div>
- <\/i><\/span>Citrix<\/div><\/li>
- <\/i><\/span>Voiceover IP environments and related contexts<\/div><\/li>
- <\/i><\/span>Software packaging<\/div><\/li>
- <\/i><\/span>\n
Software distribution<\/p>\n<\/div><\/li>
- <\/i><\/span>Deployment (technical provision of work devices)<\/div><\/li>
- <\/i><\/span>Cloud applications<\/div><\/li><\/ul><\/div><\/div><\/div>Arrange consultation appointment online<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
2nd Level Support Outsourcing<\/h1>\n<\/div>The 2nd level support takes over and processes tickets that cannot be solved within the 1st level support.<\/a> At CosH, 2nd level support consists of of specialists with advanced knowhow in IT processes as well as IT technology. Among them especially in the areas:<\/span><\/p>\n<\/div>- <\/i><\/span>\n
Network knowhow<\/strong>
Quality of service
Spanning tree
Network architecture<\/p>\n<\/div><\/li>- <\/i><\/span>VPN<\/div><\/li>
- <\/i><\/span>\n
Server knowhow<\/strong>
Active Directory
Web server
DNS<\/p>\n<\/div><\/li>- <\/i><\/span>Authentication Management<\/div><\/li><\/ul><\/div><\/div>
- <\/i><\/span>Citrix<\/div><\/li>
- <\/i><\/span>Voiceover IP environments and related contexts<\/div><\/li>
- <\/i><\/span>Software packaging<\/div><\/li>
- <\/i><\/span>\n
Software distribution<\/p>\n<\/div><\/li>
- <\/i><\/span>
The 2nd level support takes over and processes tickets that cannot be solved within the 1st level support<\/a>. At CosH, 2nd level support consists of specialists with advanced knowhow in IT processes as well as IT technology. Among them especially in the areas:<\/span><\/p>\n<\/div> Network knowhow<\/strong> Server knowhow<\/strong> Software distribution<\/p>\n<\/div><\/li> The 2nd level support takes over and processes tickets that cannot be solved within the 1st level support.<\/a> At CosH, 2nd level support consists of of specialists with advanced knowhow in IT processes as well as IT technology. Among them especially in the areas:<\/span><\/p>\n<\/div> Network knowhow<\/strong> Server knowhow<\/strong> Software distribution<\/p>\n<\/div><\/li> The 2nd level support takes over and processes tickets that cannot be solved within the 1st level support.<\/a> At CosH, 2nd level support consists of of specialists with advanced knowhow in IT processes as well as IT technology. Among them especially in the areas:<\/span><\/p>\n<\/div> Network knowhow<\/strong> Server knowhow<\/strong> Software distribution<\/p>\n<\/div><\/li>
Quality of service
Spanning tree
Network architecture<\/p>\n<\/div><\/li>
Active Directory
Web server
DNS<\/p>\n<\/div><\/li><\/div><\/div><\/div><\/div>
2nd Level Support Outsourcing<\/h1>\n<\/div>
Quality of service
Spanning tree
Network architecture<\/p>\n<\/div><\/li>
Active Directory
Web server
DNS<\/p>\n<\/div><\/li><\/div><\/div><\/div><\/div>
2nd Level Support Outsourcing<\/h1>\n<\/div>
Quality of service
Spanning tree
Network architecture<\/p>\n<\/div><\/li>
Active Directory
Web server
DNS<\/p>\n<\/div><\/li>
![](\"https:\/\/cosh.de\/wp-content\/uploads\/2021\/09\/1st-level-supp.jpg\" "\\"1st-level-supp\\"")
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