2nd Level Support Outsourcing
The 2nd level support takes over and processes tickets that cannot be solved within the 1st level support. At CosH, 2nd level support consists of specialists with advanced knowhow in IT processes as well as IT technology. Among them especially in the areas:
2nd Level Support Outsourcing
The 2nd level support takes over and processes tickets that cannot be solved within the 1st level support. At CosH, 2nd level support consists of of specialists with advanced knowhow in IT processes as well as IT technology. Among them especially in the areas:
2nd Level Support Outsourcing
The 2nd level support takes over and processes tickets that cannot be solved within the 1st level support. At CosH, 2nd level support consists of of specialists with advanced knowhow in IT processes as well as IT technology. Among them especially in the areas:
This Is What Cosh 2nd Level Support Does for You
- Implementation of major changes and corresponding coordination and communication with 3rd level support. The 3rd level support is located at the manufacturer (e. g. Microsoft, Lenovo etc.).
- If a problem exists that the 1st level support could not solve within one hour, the 1st level support passes the problem on to the 2nd level support.
- – Within the 2nd level support there are different departments. The 2nd level support has access to the clients and server environment of the customer in which it is deployed.
- If there are questions or problems with the solution of a ticket, the manufacturer is involved in the processing. The communication with the manufacturer as well as the problem solving is done by the 2nd level support.
- In case of highly complex questions and failure to solve the problem, there is the possibility to integrate a problem management into the 2nd level support. This involves calling in specialist personnel with in-depth IT knowledge in order to achieve the best possible service quality and leave the function of IT operations largely undisturbed.
What Are the Advantages of 1st Level and 2nd Level Support?
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What Are the Advantages of 1st Level and 2nd Level Support?
What Are the Advantages of 1st Level and 2nd Level Support?
Your contact
