Proactive Monitoring of Your IT Systems
An infrastructure that has grown over the years can quickly become confusing. With our monitoring agents, we regularly check the status of your systems and interpret events correctly and promptly. As part of our managed monitoring, we keep a constant eye on all technology and applications at various levels. If a component is outside the parameters you have set, we intervene in good time with our effective early warning system (proactive-care-services) and avoid downtimes and defects.
Invest in Peace OF MIND l
First level support is implemented in terms of a service desk. The CosH service desk is the first central point of contact for customers. With the help of knowledge databases and known problems, most complications can often already be solved here. If the problems become more complex or cannot be solved, they are delegated to 2nd Level Support.