Management Consulting: From Entrepreneurs for Entrepreneurs

Join us in building an IT organization according to the ITIL Framework. Create transparency in your internal and external IT service costs and focus on the expectations of your users and customers. This is exactly where we, the CosH Management Consulting Team and our partners, come in. We support CIOs, IT departments and business leaders with proven best practices and IT service management frameworks such as ITIL to create up-to-date and user-centric service catalogs, find the appropriate systems and implement them.

Success with Tried and Tested Workshops

In various workshops, we work with you to create a clear ITSM strategy. This includes among other things:

We determine relevant benchmarks to identify potential for improvement; at the same time, we assess the current service management processes.

We examine the feasibility of outsourcing IT services to the cloud or to service providers and establish the role of the provider manager in your company. We also provide framework contracts for your legal department for easy multi-provider management.

With our experienced business consulting partners we find the sourcing strategy for your services. We can create RFPs (request for proposals) for outsourcing or job descriptions and training plans for insourcing.

Matrix42, ServiceNow, OTRS, Workplace Enterprise Platform, Servicedesk Plus, Helpline, USU Valumation, etc. There are many ITSM systems, but each one has its advantages and disadvantages. With our extensive knowledge of the market, we can help you select the right IT service management system and develop an implementation strategy. In addition, we provide an outlook on emerging ITSM trends in the field of artificial intelligence.

What does the right IT department actually look like today? We propose a target organizational chart for all relevant areas. Your own internal IT system house. In doing so, we focus on not being a cost center, but a profit center. We show you for which areas you need which skills of the employees and create a budget / cost plan with market salary structures and costs.

In addition to clear costing, service level agreements for services are an important building block in the value-added provision of IT services. After a short analysis, we can jointly define the first IT services, including internal billing and service lifecycle. We create services that your users really need and that add value to the company instead of just causing costs.

In the CIO Dashboard, we give you the right KPIs to keep your IT team’s and providers’ workloads under control. The focus is on KPIs for customer satisfaction, SLA violations and service uptime. Of course, we will also establish standard values such as incidents and change requests per month.

Nothing costs more than an inefficient data entry process. We provide you with tips and tricks to automate recurring processes through simple developments.

New things need friends, which is why we provide support through targeted coaching and clear change management.

One Caretaker, Many Partners

There are many management consultancies, we have picked out the best consultants for you and take care of looking at your projects holistically. From change management consultants to implementation project managers: your management consultant will always be your contact person.

Telekom Logo
Openkom Logo
iTeam Logo
Designfunktion Logo
Office Depot Logo
Kaltwasser Logo
Neumeier EDV Logo
Lansco Logo
Rödl und Partner Logo
Hetzner Logo
CHG Logo
Grenke Logo
Mediengruppe Nürnberg Logo

One Caretaker, Many Partners

There are many management consultancies, we have picked out the best consultants for you and take care of looking at your projects holistically. From change management consultants to implementation project managers: your management consultant will always be your contact person.

Telekom Logo
Openkom Logo
iTeam Logo
Designfunktion Logo
Office Depot Logo
Kaltwasser Logo
Neumeier EDV Logo
Lansco Logo
Rödl und Partner Logo
Hetzner Logo
CHG Logo
Grenke Logo
Mediengruppe Nürnberg Logo

One Caretaker, Many Partners

There are many management consultancies, we have picked out the best consultants for you and take care of looking at your projects holistically. From change management consultants to implementation project managers: your management consultant will always be your contact person.

Telekom Logo
Openkom Logo
iTeam Logo
Designfunktion Logo
Office Depot Logo
Kaltwasser Logo
Neumeier EDV Logo
Lansco Logo
Rödl und Partner Logo
Hetzner Logo
CHG Logo
Grenke Logo
Mediengruppe Nürnberg Logo

Your contact

Your contact