Proactive Monitoring of Your IT Systems

An infrastructure that has grown over the years can quickly become confusing. With our monitoring agents, we regularly check the status of your systems and interpret events correctly and promptly. As part of our managed monitoring, we keep a constant eye on all technology and applications at various levels. If a component is outside the parameters you have set, we intervene in good time with our effective early warning system (proactive-care-services) and avoid downtimes and defects.

Diagram of the monitoring procedure (.PDF)

Invest in Peace of Mind

First level support is implemented in terms of a service desk and is therefore the first central point of contact for customers. With the help of knowledge databases and known problems, most complications can often already be solved here. . If the problems become more complex or cannot be solved, they are delegated to. 2nd Level Support.

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