Managed Teams Telephony

Teams Telephony:
Operation, migration, and support for your telephony system based on Microsoft Teams

Your Microsoft Teams-based telephony

We handle the planning, implementation, and operation of your Teams telephony system
With clear SLAs, documented processes, and dedicated points of contact

For 300 or more workstations

Teams Telephony:
Operation, migration, and support for your telephony system based on Microsoft Teams

Your Microsoft Teams-based telephony

We handle the planning, implementation, and operation of your Teams telephony system.
With clear SLAs, documented processes, and dedicated points of contact.

Have your Teams calling environment checked

Where many companies
stand today

Many companies already use Microsoft Teams for meetings
and chat, but their telephony systems are often still fragmented:

  • Old PBX systems operating in parallel

  • Different providers and contracts

  • Unclear responsibilities

  • No centralized monitoring

What we do:

We consolidate your phone systems into Teams and handle day-to-day operations

Where many companies
stand today

Many companies already use Microsoft Teams for meetings
and chat, but their telephony systems are often still fragmented:

  • Old PBX systems operating in parallel

  • Different providers and contracts

  • Unclear responsibilities

  • No centralized monitoring

What we do:
We consolidate your phone systems into Teams and handle day-to-day operations.

Scope of Services

 

No generic “services,” but specific responsibilities.
Our service covers all necessary steps, from migration to ongoing operations.

Migration & Setup

  • Analysis of the existing telecommunications infrastructure
  • Number Portability and Site Plans
  • Implementation using Direct Routing or Operator Connect
  • Integration of existing systems
    (e.g., contact centers)

Operation

  • Monitoring of the telephony infrastructure
  • Troubleshooting in accordance with the SLA
  • Management of phone numbers and extensions
  • Documentation and Change Processes

Support

  • Dedicated contacts
  • 2nd- and 3rd-level support
  • Support for rollouts and expansions

Scalable & well-designed

 

Our implementations are based on standardized architectures.
For IT managers looking for scalable and well-thought-out solutions.

Architecture & Technology

  • Use of Session Border Controllers (SBC)
  • Connectivity via Direct Routing or Operator Connect
  • Redundant design for critical locations
  • Separation of the user and infrastructure layers
  • Complete documentation of the environment

Optional: Integrations

  • Integration of contact center solutions
  • Connection of analog devices
  • Emergency Call and Location Logic

Scalable & well-designed

 

Our implementations are based on standardized architectures.
For IT managers looking for scalable and well-thought-out solutions.

Architecture & Technology

  • Use of Session Border Controllers (SBC)
  • Connectivity via Direct Routing or Operator Connect
  • Redundant design for critical locations
  • Separation of the user and infrastructure layers
  • Complete documentation of the environment

Optional: Integrations

  • Integration of contact center solutions
  • Connection of analog devices
  • Emergency Call and Location Logic

Operations & Responsibility

Responsibility is more important than just features.
We take on clearly defined tasks.

Continuous monitoring of the entire telephony environment.
This allows us to identify problems before they lead to outages.

 

We handle coordination with service providers.
One point of contact for everything, instead of confusing back-and-forth processes.

 

Ongoing maintenance of system documentation and transparent ticket tracking
keep you up to date at all times.

 

• Critical response time:<30 minutes
• Recovery prioritized based on impact
• Response to incidents within defined timeframes

Operations and Responsibility

Responsibility is more important than just features.
We take on clearly defined tasks.

Continuous monitoring of the entire telephony environment.
This allows us to identify problems before they lead to outages.

We handle coordination with service providers.
One point of contact for everything, instead of confusing back-and-forth processes.

Ongoing maintenance of system documentation and transparent ticket tracking
keep you up to date at all times.

• Critical response time:<30 minutes
• Recovery prioritized based on impact
• Response to incidents within defined timeframes

Who is this suitable for?

 

Clear boundaries build trust. Our model is designed for these specific environments.

Suitable for businesses

• 300 or more workstations
• Multiple locations
• Existing telecommunications systems
• Internal IT teams that need to be relieved of some of their workload

Not suitable for

• Small environments without a structured IT infrastructure
• Pure “out-of-the-box” setups with no specific requirements

Typical starting points

Old PBX system reaches end of life

Teams is already in use, but phone functionality is missing

Multiple providers and an unclear cost structure

High operating costs for telephone services

Typical starting points

Old PBX system reaches end of life

Teams is already in use, but phone functionality is missing

Multiple providers and an unclear cost structure

High operating costs for telephone services

Get a quote for Teams calling now

During our initial meeting, we will discuss:
• The current state of your telephony system
• Your vision and requirements
• The scope of the migration and associated risks

Get a quote for Teams calling now

During our initial meeting, we will discuss:
• The current state of your telephony system
• Your vision and requirements
• The scope of the migration and associated risks