1st Level Support Outsourcing
Our 1st level support routinely assists you in solving occurring malfunctions and problems in a fast and uncomplicated way. With our corresponding knowhow and resources, we can support your IT department or take over its work directly. In 1st level we solve known malfunctions or frequently occurring problems. In 2nd level support, more complex IT problems on the customer side are solved by our technical experts.
What Is Supported at 1st Level ?
First level support is implemented in the form of a service desk. The CosH service desk is the first central point of contact for customers. With the help of knowledge databases and known problems, most problems can often be solved here. If the problems become more complex or cannot be solved, they are delegated to 2nd level support.
What Is Supported at 1st Level ?
First level support is implemented in the form of a service desk. The CosH service desk is the first central point of contact for customers. With the help of knowledge databases and known problems, most problems can often be solved here. If the problems become more complex or cannot be solved, they are delegated to 2nd level support.
What Is Supported at 1st Level ?
First level support is implemented in the form of a service desk. The CosH service desk is the first central point of contact for customers. With the help of knowledge databases and known problems, most problems can often be solved here. If the problems become more complex or cannot be solved, they are delegated to 2nd level support.
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