Berlin Hyp AG

With more than 150 years of experience in commercial real estate financing and a clear focus on forward-looking trends in the real estate industry, Berlin Hyp AG one of Germany’s leading real estate and mortgage banks. Through a In a public tender in 2020, Berlin Hyp AG sought a reliable partner with in-depth IT expertise to support its in-house IT team through various services and to outsource or delegate specific tasks.

Drawing on its many years of outsourcing experience and numerous completed projects, CosH Consulting GmbH was able to present a compelling case to Berlin Hyp AG demonstrate that the necessary know-how and expertise are in place. For example, with the Berlin Hyp AG has established a service desk. The CosH Service Desk serves as the first point of contact for employees of Berlin Hyp AG and is responsible for user issues, installation tasks, Questions regarding applications and IMAC are welcome. Support will handle these answers important user questions and handles tickets. The CosH Service Desk team is is available 24/7 to Berlin Hyp AG and provides, in addition to remote services as well as on-site support for the nearly 600 users at the Berlin location. To systematically To further ensure the quality of our established managed services and fully realize their potential, this approach is supported by elements of project management and reporting expanded. As a result, there is a weekly regular meeting with the person in charge Project manager, where all important details, tickets, or changes are discussed and documented and edited. This process ensures that challenges and issues are identified early on, thereby reducing the need for administrative troubleshooting through proactive measures.

“We have chosen CosH Consulting GmbH not only because of the excellent cost/benefit package
but also because of the high flexibility with which they adapt to the customer.
Furthermore, the values of CosH also fit very well with the DNA of Berlin Hyp AG. Innovation, pragmatic
thinking and a high focus on service also reflect our values.”

– Ronny Rodrigues, Head of IT Services Berlin Hyp AG

Given that Berlin Hyp AG operates in the asset management sector and that data protection and information security are top priorities in this regulated environment, the IT department must focus specifically on these areas, such as security, structured workflows, and internal processes or payment transactions. As a result, Traditional IT tasks—so-called commodity services, such as the user help desk—are taking a back seat, as service providers can operate them more efficiently and cost-effectively.

With professional support from CosH Consulting GmbH, the IT departments at Berlin Hyp AG were able to outsource routine tasks and focus on their own digitalization strategy, as well as the related Focus on projects. By taking over the In a fully managed client environment, all support inquiries, tickets, or more complex IT issues are forwarded to the IT experts transmitted to the CosH. By adopting the 1st and As part of the 2nd-level support structure, a central service desk was established at the CosH location, which is situated locally and in close proximity to Berlin Hyp’s main office is affiliated with the AG. A key factor in this is as well as the backup team at the Nuremberg office, to handle peak volumes quickly and efficiently.