Fuchs & Söhne

Für die mittelständischen Unternehmen der Firmenfamilie FUCHS arbeiten bundesweit more than 1,600 employees. Now in its third generation of family ownership, the company FUCHS companies cover a wide range of expertise in key segments of the construction industry—including building construction, civil engineering, and structural engineering—as well as general planning, building restoration, precast wood and concrete plants, mast systems, and technology and service. To ensure smooth communication among the various companies and their employees, they sought a provider for VoIP phone systems.

1st Level Support

VoIP telephony

As a certified SWYX Gold Partner, CosH Consulting GmbH has met all the requirements of the SWYX family of companies FUCHS will handle this and, as an external IT service provider, provide you with VoIP phone systems. With With SWYX as its provider, the company is in excellent hands. As a premium IP telephony partner, SWYX offers a A comprehensive solution for handling all internal and external telephone traffic via the data network within their own company. This allows the scope of services to be perfectly tailored to the company can be customized to streamline workflows and ensure seamless communication. In addition to these factors, the FUCHS corporate family receives services such as needs assessment, first-level support for assistance and repairs, and update or troubleshooting services through the SWYX phone system. As a result, the new FUCHS Europoles location, with approximately 400 employees, was fully equipped and supported by CosH.

The transition from traditional phone systems to VoIP phone systems offers benefits not only for the IT department but also for the business The FUCHS Group. SWYX Software offers a range of ways to streamline daily work routines. In addition to its phone features, SWYX offers call queue management, online meetings, a customizable user interface, a consolidated corporate contact list, and integration with third-party systems. There are many other features that help the Foxes benefit from. One important option is the possibility of integration with the CRM database, allowing users to call customers directly from that data source. In addition, administration is handled by CosH and the associated 1st-level help desk. These aspects This will allow the IT department of the FUCHS Group to offload a burdensome task and focus on larger projects.