FUCHS family of companies: Fit for digitization – with CosH
Projectdata:
| Services | Industry | Manufacturer | Company size |
|---|---|---|---|
| SWYX VoIP telephone system | Real Estate & Construction Industry | CosH Consulting GmbH | >1600 |
Initial situation:
More than 1600 employees work for the medium-sized companies of the FUCHS family of companies throughout Germany. Already in the third generation of family management, the FUCHS companies combine numerous competencies in important segments of the construction industry – in addition to building construction, civil and structural engineering, there is also general planning, building repair, as well as precast plants for wood and concrete, mast systems, technology and service. In order to ensure smooth communication among the various individual companies and their employees, they sought a VoIP phone system provider.
1st Level Support
VoIP telephony
Solution:
As a certified SWYX Gold Partner, CosH Consulting GmbH was able to cover all the requirements of the FUCHS family of companies and provide them with VoiP telephone systems as an external IT service provider. With SWYX as a provider, the family of companies is in the best hands. As a premium IP telephone partner, SWYX offers a complete solution for handling all internal and external telephone traffic via the data network in your own company. This allows the scope of services to be perfectly adapted to the company in order to simplify workflows and guarantee smooth communication. In addition to these factors, the SWYX telephone system provides the FUCHS family of companies with services such as needs assessment, 1st level support for assistance and repair, update or fault clearance service.
For example, the new FUCHS Europoles site with around 400 employees was completely equipped and supported by CosH.
Business Benefits:
The switch from stationary systems to VoiP telephone systems not only has advantages for the IT department, but also for the business benefits of the FUCHS family of companies. The SWYX software offers a range of options to optimize the daily work routine. In addition to the telephone function, SWYX offers queue management, online meetings, a customized user interface, a bundled corporate contact field or even a connection to third-party systems. There are many more features that benefit the foxes. An important option is the possible combination with the CRM database to call customers directly from this data source. In addition, there is the administration by CosH and the associated 1st level helpdesk. These aspects enable the IT department of the FUCHS family of companies to hand over a tiresome issue and thus concentrate on larger projects.
